Contact FRx
Corrections, source suggestions, broken-link reports, privacy questions, cookie questions, and factual feedback can be sent to info@frxinsurance.ca.
What to send
- A broken source link or dead program URL.
- A payer manual section that has changed.
- A carrier card field that has been renamed or moved.
- A rejection-code workflow that needs stronger sourcing.
- A correction to a date, program name, form title, contact page, privacy page, cookie policy, or public-plan pathway.
Best correction format
The best correction format is short and evidence-based: page URL, incorrect text, replacement text, source URL or document name, source date, and any context needed to understand the change.
Privacy and cookie requests
Privacy, cookie, and consent-choice questions can use the same address. If asking about a previous correction email, include enough non-sensitive context to identify the message without including patient information.
What FRx cannot do
FRx does not provide patient-specific billing advice, private claim adjudication support, legal advice, urgent patient-care decisions, or payer authorization. Patient-specific matters should be handled through the pharmacy, prescriber, carrier, Ministry, or applicable regulator.
Response expectations
FRx is not an urgent support desk. It cannot resolve a live patient claim, reverse a transaction, approve coverage, or speak for a payer. Urgent claim issues should be handled through the pharmacy’s normal plan, prescriber, carrier, or public program escalation routes.